This comprehensive full-day training course equips participants with essential skills to effectively prevent, manage, and resolve workplace conflicts. Attendees learn de-escalation techniques, communication strategies, negotiation methods, and approaches to transform disagreements into constructive outcomes.
Designed for managers, team leaders in health and social care and also human resources professionals, customer service staff, and anyone who deals with challenging interpersonal situations, this training provides practical tools for addressing conflict confidently. By understanding conflict triggers and implementing appropriate resolution techniques, participants develop the knowledge and skills to maintain productive relationships, reduce workplace tension, and create a more positive organisational culture.
Course outline
- Full Day | Face to Face | In-House Programme
- Suitable for Adult and Child Health and Social Care
- Duration : 6 hours
- Accreditation : 6 CPD
- Maximum 12 people. Group booking £810 or £95pp
Course Objectives:
- Causes and triggers of conflict in the workplace
- Approaches to conflict
- Personal conflict management styles
- Using collaboration and negotiation techniques to aid conflict resolution
Conflict Management Training Booking Form
To book or enquire, please fill in the form or call us on 01244 604 063 (Option 1). If you want to enquire/book on for yourself or an organisation, please indicate on number of participants and you will receive an email of the next cohort of training dates.
